Contact Us
We love hearing from our customers. Whether you have a query about your order, need sizing guidance, or simply want to say hello, our team is on hand and ready to help at every stage.
Email Us
The fastest way to reach us is via email: support@amberashton.shop
To help us assist you as quickly as possible, please include your order number in your message so our team can locate your order details right away.
We aim to reply within one business day, and every message is read by a member of our support team who's ready to lend a hand.
Our team is unavailable on weekends and public holidays, but you're welcome to send us an email at any time — we'll get back to you as soon as we're back online.
What We Can Help With
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Order status and tracking updates
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Returns and refund requests
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Guidance on sizing
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Questions about products
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Delivery-related enquiries
- General feedback and comments
Starting a Return
Planning to return an item? Please email us before posting anything back to us. You'll find complete instructions on our Refund & Return Policy page.
Company Information
Store Name: Amber Ashton
Website: amberashton.shop
Address: 17 William St, Northampton, NN1 3EW, United Kingdom
Email: support@amberashton.shop
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We aim to reply to all emails within one business day.