Frequently Asked Questions

Orders & Payments

Which payment methods can I use?

We provide secure, convenient payment options to make checkout quick and dependable. Accepted methods include credit cards, debit cards, Apple Pay, Google Pay, Mastercard, and Visa. Every payment is processed securely to keep your information safe.

Is it possible to cancel my order?

We start processing orders the moment they're placed, so handling and delivery stay efficient. If you need to make a change, please get in touch with us at support@amberashton.shop as soon as you can. Provided your order hasn't shipped yet, we'll do everything we can to help. Once an order has been dispatched, we're unable to make changes or cancellations.

Will I get confirmation of my order?

Yes. As soon as your order is placed, a confirmation email containing your order details will be sent to you. If it doesn't appear in your inbox, please check your spam or junk folder. Should it still be missing, get in touch and our team will help sort it out.

Shipping

Is free shipping available?

Shipping promotions can change from time to time and, where applicable, will be displayed at checkout.

How long does delivery take?

Handling Time: 1 to 2 business days (Monday to Friday). Transit Time: 5 to 9 business days (Monday to Friday) following dispatch, for delivery within the United Kingdom. A tracking number will be sent to you as soon as your order ships.

Can you deliver outside the UK?

At the moment, we only deliver within the United Kingdom. If you're located outside the UK and would still like to order, please get in touch and we'll try our best to assist.

Where can I track my order?

After your order ships, you'll receive a tracking number via email, which you can use to follow your parcel directly.

Returns & Refunds

What does your return policy cover?

We provide a 30-day return window starting from your delivery date. Items must be unworn, unwashed, and sent back in their original packaging with the tags still attached.

Can I exchange an item?

Direct exchanges aren't something we offer. Should you need a different size or style, simply return your item for a refund and place a fresh order.

How soon will I get my refund once I've returned an item?

After we receive and inspect your returned item, your refund will be processed within 7 business days. Refunds are returned to the original payment method used at purchase.

Do note that, depending on your bank, card issuer, or payment provider, the refunded amount may take a little longer to show up in your account.

What should I do if my order arrives damaged or wrong?

Please get in touch with us straight away at support@amberashton.shop and include a photo of the problem. We'll organise a replacement or a full refund at no extra cost to you.

Sizing

How can I choose the correct size?

Every product page includes sizing details to help you pick the best fit. If you fall between sizes, we generally suggest going up a size for extra comfort. If you're still not sure, feel free to email us and we'll gladly help.

My size is sold out — will you be restocking it?

Popular items are restocked on a regular basis. Reach out to us at support@amberashton.shop and we'll confirm whether and when your preferred size is due back in stock.

Customer Support

How do I get in touch with your support team?

For any questions, please reach out to us by email at support@amberashton.shop. To get help as quickly as possible, please include your order number so our team can find your order right away.

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