Refund policy
Return Window (30 Days)
You have 30 days from the date of delivery to request a return or exchange. Once this 30-day window has closed, we are regrettably unable to provide a refund or exchange. All refunds are issued to the original payment method used at the time of purchase. To start a return or exchange, please email us at support@amberashton.shop.
Return & Refund Eligibility
To qualify for a return or exchange, items must be unworn, unused, and sent back in their original condition. Products returned damaged, worn, or with parts missing will not be eligible for a refund, unless the issue resulted from an error on our part.
Cost of Return Shipping
Return shipping costs are the customer's responsibility, except when the product arrives damaged or defective due to an error on our part. In that case, Amber Ashton will cover the cost of return shipping.
Returning an Item: Step by Step
- Email our support team at support@amberashton.shop, including your order number and the reason for the return.
- Our team will send you a return address along with shipping instructions.
- Securely pack the item and send it to the address provided.
- Once your returned item is received and inspected, your refund will be processed within 7 days.
Exchanging an Item
To exchange your item for a different size or colour, contact us at support@amberashton.shop. We'll send you return shipping instructions and dispatch your replacement once we've received the original item. Visit amberashton.shop for further details.
Store Name: Amber Ashton
Website: amberashton.shop
Address: 17 William St, Northampton, NN1 3EW, United Kingdom
Email: support@amberashton.shop
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within one business day.