Shipping policy

Shipping Coverage

This policy covers orders delivered to addresses within the United Kingdom.

Order Processing & Delivery Times

Order Cutoff: Orders placed before 5:00 PM (GMT) begin processing the same day; orders received after this time will be processed on the next business day.

Handling Time: Orders are prepared and dispatched within 1 to 2 business days (Monday to Friday).

Transit Time: Standard delivery within the United Kingdom takes 5 to 9 business days (Monday to Friday).

Shipping Carriers

Within the UK, we partner with carriers including Royal Mail, DPD UK, Evri (Hermes), DHL Express UK, FedEx UK, and others.

Shipping Costs

Shipping rates and promotions are subject to change and will always be clearly shown at checkout before you finalise your order. Any shipping fees, discounts, or free-shipping offers that apply will appear during checkout prior to payment.

Order Tracking

Once your order has shipped, you'll receive a confirmation email containing your tracking number and a link to follow your parcel's journey. Our website also features a tracking page where you can check your shipment's progress in real time.

Delivery Issues

Should you encounter any delivery problems, such as late parcels, missing items, or failed delivery attempts, please reach out to our customer service team. We will liaise with our shipping partners to resolve the issue as quickly as possible. Please include your order number in any correspondence where you can.

International Shipping

At present, we ship exclusively within the United Kingdom and do not offer delivery to destinations outside the UK.

Store Name: Amber Ashton
Website: amberashton.shop
Address: 17 William St, Northampton, NN1 3EW, United Kingdom
Email: support@amberashton.shop
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (GMT)

We aim to reply to your email within one business day.