Long puffer coat with hood and adjustable waist for women | Caurelle

30-Day Returns & Refunds

You have 30 days from the date of delivery to request a return. Once this 30-day period has elapsed, we're regrettably unable to accept returns or process refunds.

Any approved refund will be returned to the original payment method used at the time of purchase.

To start a return, please reach out to our customer support team at support@amberashton.shop.

Return Eligibility

To be eligible for a refund, items must be unused, unworn, and returned in their original condition, complete with any tags and packaging.

Products sent back damaged, used, altered, or missing components may not qualify for a refund, unless the fault lies with us.

Return Shipping Costs

Customers cover the cost of return shipping, except where the item arrives damaged, defective, or incorrect as a result of our error — in which case, Amber Ashton will cover the return shipping cost.

How to Return Your Order

Here's how to return your order:

1. Email our support team at support@amberashton.shop with your order number and the reason for the return.
2. Our team will review your request and send you return instructions along with the correct return address.
3. Pack your item carefully and send it back following the instructions given.
4. After we receive and inspect your return, your approved refund will be processed within 7 days.

Exchanges

Direct exchanges aren't available. For a different size, colour, or style, simply return the eligible item for a refund and place a new order for your preferred choice.

For further details, visit thewears.shop.

Shipping Information

At Amber Ashton, every order within the UK ships free of charge. Orders are processed within 1–2 business days, with an estimated delivery window of 5–9 business days to follow. We take great care in packing every order so it reaches you safely and promptly.

Order Tracking

Full tracking is included with every order, giving you complete peace of mind. As soon as your order is dispatched, you'll receive a shipping confirmation email with your tracking number, so you can follow your parcel every step of the way.

For further details, please visit amberashton.shop.